Terms and Conditions
CANCELLATION OF LESSONS BY CLIENT/STUDENT
The Client/Student may cancel tuition/lessons by giving at least 12 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 12 hours prior notice to the Tutor shall be charged at the full rate.
Sessions packages are to be completed within the time frame stated on the package in accordance with the 1st-day sessions began. If sessions are cancelled on the part of the client/student (within the 12-hour policy), the time frame will not be impacted. The student/client should schedule make up sessions in order to complete all the lessons in their package.
Fees are based upon the Student’s undertaking to attend all lessons as stipulated in the schedule above and no discount or refunds shall be given in respect of lessons not attended by the Student.
CANCELLATION OF LESSONS BY TUTOR
The Tutor may cancel lessons by giving 12 hours prior notice to the Client/Student in which case no fees shall be incurred. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which the Client/Student shall be refunded with such a missed lesson fee. If the client has purchased a class package and the tutor cancels a lesson, the make-up session, if agreeable to both parties, can occur within or outside of the timeframe stated on the lesson package.
Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.
Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.
Students who are not present at the pre-determined location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student.
Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.
Because the nature of the tutoring sessions is to improve academic performance it is pertinent that the Student attends regularly and on time. If there are 3 or more cancellations, no-shows, or tardies in any 2-month time frame, the client will be charged a $35 Convenience Fee for each 2-month occurrence.
PET & NOISE POLICY
There are pets and other children in the tutor's home. The tutor will ensure that they are placed in an area so as not to disturb the tutoring sessions.
In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) it is up to the discretion of the Client/Student and the Tutor as to whether or not a lesson will be held. All clients have the option to use online tutoring as an option in lieu of cancellation due to inclement weather. Please communicate with your tutor on lesson days when there is inclement weather. The Tutor shall reschedule the appointment at a time agreeable to both parties, should lessons be cancelled due to inclement weather.
ONLINE LESSON CANCELLATION
The same policies apply to both in-person and online lessons. The tutor is connected to high-speed fiber-optic internet with a hard-wired connection. The tutor has battery backup for the internet and computer, and a generator in case of a prolonged power outage. In the event that the tutor is unable to teach due to a power or internet outage, they will contact the client as soon as possible. If agreeable to both parties, the session will be rescheduled (for classes purchased as part of a package). Individual classes can be rescheduled or refunded if agreeable to both parties.
This tutoring agreement may be terminated/changed by the client at any time after the completion of a course package. This tutoring agreement may be terminated/changed by the tutor by giving ten (10) days written notice and after completing any pre-paid classes or giving a refund if agreeable to both parties.
Please be aware that there is a No Refund Policy for all services. Refund requests, including, but not limited to, those made by Students who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with advance notice, will not be honored. Exceptions may be made only in cases in which a Student cannot attend due to serious illness or the death of an immediate member of the Student’s family. In these cases, official documentation may be required.
OBLIGATIONS OF THE STUDENT
The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.
The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.
OBLIGATIONS OF THE PARENT/GUARDIAN
The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.
The parent/guardian is responsible for initiating any communication with the tutor.
The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.
The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.
While the tutor endeavors to provide the best services possible, the tutor makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.
RELAXATION OF TERMS
No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.
AGREEMENT FOR PAYMENT
Payment shall be made before the start of a tutoring session or in advance with a class package.
This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be presented to the client and agreed upon with ten (10) days notice.