Drop-off, Cancellations, Tardiness, & Other Policies
ARRIVAL & DEPARTURE FOR IN-PERSON CLIENTS
Classes are scheduled with a 5 minute window in between students, so being on time is imperative. When dropping off your student, please wait in the driveway until I come to the front door. I may be teaching another student or attending to other tasks, so I am not able to accommodate early arrivals. I will walk students to the front of the house when our session is finished. If the student needs to leave before the scheduled end time, please let me know in advance. I do not have a safe, private, supervised waiting area for students so being on time for both drop-off and pick-up is important.
CANCELLATION OF LESSONS BY CLIENT/STUDENT
The Student may cancel lessons online if it is more than 24 hours before the session start time. If you are having difficulty cancelling online, please let me know by text or email as soon as possible. If more than 24 hours notice is given, there will be no charge for the class. Clients paying monthly tuition will be able to reschedule the class without losing a session when cancelling more than 24 hours before the scheduled start time.
Monthly tuition and Flex Packages are to be completed within the time frame stated on the package in accordance with the 1st-day of the contract began. Cancelling or rescheduling classes will not extend the subscription or contract length. In the event of cancellations, the student/client should schedule make-up sessions in order to complete all the lessons in their package. Fees are based upon the Student’s undertaking to attend all lessons as stipulated in the schedule above and no discount or refunds shall be given in respect of lessons not attended by the Student.
Students who are not present (either online or in-person) at the scheduled start time are considered late. The tutor will wait for 20 minutes and attempt to contact the clients. After 20 minutes, the student will be considered a no-show. If the Student is a no-show, the client is still responsible for payment of the tutoring session. No discounts or refunds will be given to a client who does not show up for a scheduled lesson and does not communicate with the tutor.
Pay-per-session clients will be required to present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.
CANCELLATION OF LESSONS BY TUTOR
The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student. Where a lesson was pre-paid, the Tutor will reschedule the appointment at a time agreeable to both parties, failing which the Client/Student shall be refunded the lesson fee. If the client has purchased a class package and the tutor cancels a lesson, the Tutor can extend the class package length if necessary, and agreeable to both parties, in order to make up the missed session.
SICKNESS & EMERGENCY CANCELLATIONS
Thank you for being mindful of symptoms of any illnesses and keeping students at home when they are ill. The tutor will make every effort to notify clients if the tutor is ill, and will offer an online lesson whenever possible, if agreeable to the client. In the event of either party having a minor illness, an online lesson will be arranged as an alternative as long as the illness does not hinder any individual's ability to participate. If the student or Tutor are too ill to participate in a lesson, notify the Tutor as soon as possible. Each student has an allowance of 1 emergency cancellations within a contract or subscription period without penalty or loss of class, as long as SOME notice is given. An emergency cancellations is a cancellation that occurs with fewer than 24-hours before the class start time, but more than 30 minutes before class start time. If the client has more than 1 emergency cancellations within a twelve month period, the normal cancellation policies will apply.
Classes begin and end according to the times booked and in the schedule. Class times will not be adjusted or changed to make up for time lost because of late arrival by the Student. Students who arrive late will only be dismissed at scheduled time. If the Tutor is not present or available at the booked start time, the tutor will extend the session if possible and agreeable to the client, or will make up the lost time at a future date.
Because the nature of the tutoring sessions is to improve reading performance it is imperative that the Student attends regularly and on time. If there are 4 or more emergency cancellations, no-shows, or excessive tardies in any 6-month time frame, the client may lose their spot on the client roster and put on a wait list for services from the tutor.
PET & NOISE POLICY
There are pets and other children in the tutor's home. The tutor will do their best to ensure that they are placed in an area so as not to overly disturb the tutoring sessions. For students/clients attending online sessions, please ensure the internet connection is strong and the environment is free from distractions and excessive noise. Headphones with a built in microphone can be helpful to minimize distracting noises.
In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) it is up to the discretion of the Client/Student and the Tutor as to whether or not an in-person lesson will be held. Whenever possible, an online lesson will be held rather than a cancellation due to inclement weather. Please communicate with the Tutor on lesson days when there is inclement weather. In the event that an online lesson cannot be held due to internet outages or a need to evacuate or take shelter, the session will be rescheduled at a time convenient and safe to both parties.
ONLINE LESSON CANCELLATION
The same policies apply to both in-person and online lessons. The tutor is connected to high-speed fiber-optic internet with a hard-wired connection. The tutor has battery backup for the internet and computer, and a generator in case of a prolonged power outage. In the event that the tutor is unable to teach due to a power or internet outage, the tutor will contact the client as soon as possible. If agreeable to both parties, the session will be rescheduled (for classes purchased as part of a package). Individual classes can be rescheduled or refunded if agreeable to both parties.
This tutoring agreement may be terminated/changed by the client or tutor at any time after the completion of a course package. Refunds for partially used subscriptions will not be issued.
Please be aware that there is a No Refund Policy for all services. Refund requests, including, but not limited to, those made by Students who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with advance notice, will not be honored. Exceptions may be made only in cases in which a Student cannot attend due to serious illness or the death of an immediate member of the Student’s family. In these cases, official documentation may be required.
OBLIGATIONS OF THE STUDENT
The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.
The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.
OBLIGATIONS OF THE PARENT/GUARDIAN
The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.
The parent/guardian is responsible for initiating any communication with the tutor.
The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.
The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.
While the tutor endeavors to provide the best services possible, the tutor makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.
RELAXATION OF TERMS
No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.
AGREEMENT FOR PAYMENT
Payment shall be made before the start of a tutoring session or in advance with a class package.
This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be presented to the client and agreed upon with ten (10) days notice.